Privacy

Privacy Statement

for Smart Tactiles UK

1. What is privacy?

Privacy is the right to privacy and the right to decide over one’s own personal information.

Personal information is information and assessments that can be linked to an individual. This can be, for example, name, place of residence, telephone number, e-mail address and IP address, password or a combination of these.

All use of personal data is considered as the processing of personal data, such as collection, registration, compilation, storage and disclosure, or a combination of these.

Smart Tactiles UK (hereinafter referred to as Smart Tactiles) is responsible for the processing of personal data that is processed in connection with the use of our services and products, and personal data we collect and process for the purposes set out below. The fact that Smart Tactiles is responsible for processing primarily means that it is Smart Tactiles that has responsibilities and obligations under the Data Protection Act and the legislation in force at any given time related to the protection of personal data. By using our digital channels, you agree to the terms of this agreement.

2. How and what do we use them for?

How do we get information about you and what do we use it for?

In short, most of what we have of data about you is data you have given ourselves or that is generated when you use our services. This can e.g. be page views and information about your device. In addition, we receive data from some of our partners and other sources.

We use the personal information we have primarily to implement agreements we have with you, but also to understand and improve our services, optimize the range, personalize page views, create statistics, understand market trends and target ads.

The information is retrieved in several ways. By giving them to us ourselves or by receiving them through the use of the services specified under:

Direct contact with us

We store information when you contact us, for example by sending us an e-mail or by contacting us through features on our website or via social media. We do this in order to respond to your inquiry.

Create as a customer in our online store

When you register as a customer in our online store, personal information such as name, address, postcode, e-mail and telephone number is provided. We will also store your purchases to be able to deliver electronic receipts as well as to analyse purchase history and trends. The information is stored primarily to provide the service you have ordered, but also to improve our services and to prevent fraud.

When you make purchases and use our services, we record information about which products you buy and which products interest you. This is necessary for handling any warranty and product liability, as well as enabling us to improve the services.

As a customer, you will be able to receive emails and text messages about your customer relationship. For example, we will send you e-mail / SMS related to orders you have placed, SMS with tracking number, forgotten password, information about your customer account, etc. This is defined as a legitimate interest and will not be requested.

Subscribe to newsletter

When you subscribe to the newsletter, we will store your name, e-mail and postcode in order to provide you with the service. The information is stored in our databases to provide you with the ordered service, and to be able to provide you with relevant offers and information about new products, good advice, etc. If you no longer wish to receive newsletters or blog posts, you can easily end this by clicking on “Unsubscribe” in the newsletter you have been sent.

Information about using the services

When you visit a website with us, this activity is registered automatically, so that we can see which pages are visited, where you came from and how long they are read. This enables us to better be able to have relevant information and content. Read more about our use of cookies .

Information from other sources

We receive information from other sources, such as analytics tools or other third parties, that help us or them understand user activity, your preferences, or generally improve the services we offer. For example, we measure the number of visitors, which pages are visited, how long a visit lasts and the like. Statistics about users and traffic are usually used in aggregate form, so that the statistics do not contain any kind of information that can be linked directly to you as an identified person.

3. Is your information shared?

In some cases, we share information with trusted partners who use the information to implement the agreement, but not beyond that.

If there is a suspicion that an offense has been committed in connection with the use of Smart Tactiles’ products and services, the information may be disclosed to public authorities upon request.

We will not share, sell or disclose personal information in any way other than as described in this privacy statement.

4. Modification and deletion of personal data

It is important to us that the information we have about you is accurate and up to date. If you discover errors, please contact us so that the information can be corrected. You can also contact us if you want access to the information registered on you or if you want information to be deleted.

We will not store personal information longer than is necessary to fulfil the purpose of the processing and statutory obligations we have, for example in accordance with accounting and bookkeeping legislation.

When it comes to cookies, you can choose to accept local data storage through your browser settings. Here you can normally indicate whether you accept the storage of cookies from the websites you visit, from third parties associated with the websites and possibly whether you want to be notified each time a new cookie is stored. Read more about our use of cookies .

If you choose to disable local storage of cookies from Smart Tactiles, this may prevent our websites from functioning as intended, e.g. you may need to log in each time.

5. Changes

Smart Tactiles may, if necessary, change the terms of consent and privacy statement to comply with new legal requirements, and due to changes in our own practices for the collection and processing of personal data.

6. Contact information

If you have any questions regarding our privacy statement, please contact us at:

Email: info@smarttactiles.co.uk

Address: Unit 22 Avon Valley Business Park, St Annes, Bristol. BS4 4EE

Phone: + 44 333 577 1167

We’d love to hear from you if you have any questions!